Why TBF?

PASSIONATE PEOPLE MAKE THE DIFFERENCE

As mentioned in our About Page our passionate associates are the biggest reason to utilize Total Biz Fulfillment.

Currently we have over 50 core associates who are passionate, dedicated, and highly skilled professionals whose focus is in helping you grow your brand. Continuous training and advancement opportunities have resulted in improving our associate retention rate for the last six years running and as of February 2012 our core associates average 6.5 years of service.

We encourage prospective clients to visit our facilities and see for yourself the commitment and passion to grow your brand that our associates demonstrate. In fact during your tour our associates will be the ones conducting the tour and showing you how they do their jobs.

BENEFITS

  • Results in higher caliber and more thoroughly trained associates
  • Demonstrated ability to identify issues prior to them becoming challenges
  • Ability for TBF to scale quickly when additional labor is required so there is no interruption of service levels
 

YOU MAINTAIN CONTROL

Total Biz Fulfillment precisely follows your established sales policies and plans. They become extensions of your own team and are trained by you on the specifics of your brand. Total Biz Fulfillment provides additional customer service training through the use of programs like Signature Worldwide – a formal training program on phone skills and working with customers in the correct manner.

Your champion here at Total Biz Fulfillment is your assigned Account Manager. Not only are they knowledgeable and friendly but they are available to aid you in all facets of our relationship. Think of them as your representative here at Total Biz Fulfillment. Multiple communications channels including phone, email, video and audio conferencing are welcomed but you’ll find are not necessary.

BENEFITS

  • Allows you to control your brand without having to micromanage which frees your time to building your brand
  • Total Biz Fulfillment becomes another set of eyes to monitor orders and insures your policies and practices are followed
  • Allows you to share in overall improvements in what is working in today’s marketplace



 

ACCURACY

When you combine our passionate associates with the use of radio frequency scanners to track all product movement within the facility you know exactly how much product is shipped and how much product is in inventory. For 2011 Total Biz Fulfillment shipped over 100,000 shipments and maintained shipping accuracy of 99.92%. This equates to a single shipping error in over 1,300 shipments.

And when shipping is accurate inventory is accurate to the tune of 99.91% in 2011.

BENEFITS

  • Your customers will gain confidence in placing orders and receiving shipments on time, when required, and without damages. This confidence translates into additional purchase orders being cut and provides you an advantage over your competitors
  • Accuracy improves your cash flow by avoiding Accounts Payable questions or challenges
  • Increases your product turns in the stores
  • Decreases the amount of product returns
  • Reduces back-orders

IMPROVED TIME TO SHIP

The quicker your orders are processed and the actual order is shipped out the door the better. At Total Biz Fulfillment internet orders are shipped the same day as received by early afternoon, independent merchant orders are shipped within 48 hours (most are shipped in 24 hours), compliance merchants are shipped on the first shipping day allowed. And for that critical product that just arrived, containers are off loaded and product available for shipping often the same day.

BENEFITS

  • Quicker shipments mean improved product turns at the retail level
  • Improves cash flow
  • Improves overall revenue

FLEXIBILITY

If this last recession has taught businesses anything it is scalability. With Total Biz Fulfillment you pay for what you use when you use it. You can easily scale with your business cycles and the overall economic climate. With over 17,000 storage locations in our two facilities and capacity to ship upwards of 2 million units, we have the capacity to scale right along with you.

And you can scale the amount of services you require from Total Biz Fulfillment. From utilizing our base logistics operations a complete back office service can be layered on top to provide an opportunity to become a sales, marketing, and product development company.

BENEFITS

  • Turns many fixed costs into variable costs
  • Eliminate wasted, underutilized, or over utilized resources – both labor and facilities/equipment
  • Reduces cash tied up in materials and supplies
  • Improves cash flow
  • Provides the opportunity to become very streamlined and nimble in the marketplace

SALES OPPORTUNITIES ARE LIMITLESS

In this economic climate you need to sell to any and all sales channels and sales outlets. With Total Biz Fulfillment you can sell to the National Key Accounts and we will take care of the EDI and Compliance headaches. You can sell to independent merchants and not worry about checking credit or having the ability to pick and pack. You can sell directly to your consumers off your own website. You can even do Retail Drop Shipping on behalf of a retailer and ship directly to their consumers.

With our experience in actively working with over 80 merchants requiring Electronic Document Interchange (EDI) and in additional having worked with over 380 different merchant’s that require some type of compliance, you can count on us to deliver.

BENEFITS

  • Substantially reduces the risk of charge backs from National/Key Accounts – Total Biz Fulfillment guarantees our compliance work and pays any charge backs resulting from our error
  • Increases your sales team’s territory
  • Reduces your risk in selling into new sales channels

COMMUNICATIONS

Communications is paramount for keeping your customers happy and Total Biz Fulfillment can offer email notifications for Order Confirmations, Ship Notifications, Cancelled Order Notifications, Credit and Debit Notifications, Credit Limit Notifications, and Accounts Receivable Aging Notifications.

BENEFITS

  • Improves your direct communications with your merchants and sales agents
  • Improves your goodwill
  • Provided an opportunity to support your marketing efforts

REPORTING

Starting with up to 18 different reports via our online reporting website will keep you abreast of all the information you need to make informed decisions.

BENEFITS

  • Information is available 24/7/365 anywhere you have internet access
  • Reports are tailored to your needs

SYSTEMS

Total Biz Fulfillment utilizes a state-of-the-art I-Series Model 9405-520 hardware platform running ASSISTCORNERSTONE’S COMMERCE SUITE.

BENEFITS

  • Grow beyond limited first level software packages like QuickBooks and with no investment you can migrate to a scalable, fully integrated business system that is responsive, and productive
  • Keeps your data secure and systems available with RAID 5 protection and UPS (Uninterruptable Power Supply) and daily system back-up that is stored off-site. In addition, 24/7 maintenance linked directly to IBM monitoring

ADDITIONAL BENEFITS

  • There are many additional benefits of outsourcing with Total Biz Fulfillment including but not limited to:
  • Frees up your capital resources and cash for use in higher return areas
  • Gain access to TBF’s expertise
  • Leverages Total Biz Fulfillment’s capital expenditures
  • Improves your profitability and lowers your fixed assets, overall debt, and improves your equity
  • Access objective performance criteria