History

Total Biz Fulfillment was formed in 1993 utilizing the knowledge and experience gained in operating a book and magazine publishing company called Hobby House Press which was started back in the 1940s. As a family owned and operated business we currently provide our services for 50 brands ranging from gifts, toys, games, housewares, health & beauty supplies and art supplies.

Current owners Gary R. Ruddell, President and his son Paul Ruddell, Executive VP of Operations ensure our services are presented in a friendly, professional, and cost effective manner while striving to exceed the expectations of manufacturers and their clients.

Our goal is to provide support for any and all sales channels our clients wish to utilize. From key national accounts with their demands for Electronic Document Interchange (EDI) and compliance requirements, to specialty stores with their need for true pick and pack services, to supporting your merchants with drop shipping services, to shipping products directly to your customers – Total Biz Fulfillment provides the necessary support for all of these channels. And all of this support is done in-house.

Our People

Our greatest asset and core reason to utilize Total Biz Fulfillment is our committed, dedicated group of associates! The best people want to work for the best companies so for us to get the absolute best people for all our positions we strive and attain being a premier employer in the area. Being a family owned and operated organization we are committed to growing and preserving a healthy culture for our core associates as well as our seasonal associates. Total Biz Fulfillment is proud to present our Senior Management Staff:

Gary R. Ruddell

President / Principal

Paul A. Ruddell

Executive VP of Operations

Greg Wilburn

Director of Information Technology

Rhonda Winebrenner

Human Resources

Travis Beeman

Controller

Our Locations

Headquarters Campus:

One Corporate Drive

Grantsville, MD 21536

125,500 sq ft with 9,000 sq ft of offices

2nd Warehouse Campus

120 Resource Ave.

Mt Lake Park, MD 21550

120,000 sq ft expandable to 240,000 sq ft

3rd Warehouse Campus

10801 Laurel Hill Road

Frost Burg, MD 21532

70,000 sq ft

Our Systems

Hardware

IBM Power 7 Model 9405-520

A scalable, integrated business system that is responsive, productive, keeps data secure and can grow with a business.

Protected by RAID 5 and UPS (Uninterruptible Power Supply)

Daily system back-up stored securely off-site

24/7 maintenance linked directly to IBM monitoring

Software

Primary Enterprise Software

ASSISTCORNERSTONE COMMERCE SUITE